Pricing and Payment Terms:
All prices are subject to change without notice. Payment terms are net thirty (30) days from receipt of invoice. You will only be charged for products shipped. Products placed on back order will be charged when shipped. If you place an order and fail to fulfill the terms of payment, Stemgent may without prejudice to any other lawful remedy defer further shipments and/or cancel any order. You shall be liable to Stemgent for all costs and fees, including attorneys' fees, which Stemgent may reasonably incur in any actions to collect on your overdue account. Stemgent does not agree to, and is not bound by, any other terms or conditions such as terms in a purchase order that has not been expressly agreed to in writing signed by a duly authorized officer of Stemgent.
Inspection and Returns:
Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Services Department of any claims for shortages, defects or damages. If you fail to so notify us within five (5) days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Authorization for all product returns must be approved by our Customer Services Department and a return authorization number given to you prior to the return of goods. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 25% shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after thirty (30) days after your receipt of the goods.
Credits and Refunds:
If an error by Stemgent results in shipment of an incorrect order, Stemgent will, at its sole option, either ship a replacement order at no charge or credit your account for the purchase price of the original product shipped in error plus shipping charges. If an error by you results in the shipment of an incorrect order and is reported to Stemgent within ten (10) days, you may obtain a Return Authorization and return the product(s) for Partial Credit.
At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months of the date of issue shall expire.
You are solely responsible for any applicable sales, use, or similar tax and agree to indemnify Stemgent for any such tax if not properly paid by you. Sales tax will be added when shipping to jurisdictions where Stemgent is responsible for collecting sales tax unless the receiving party has exempt information on file with Stemgent. If you feel that your account is not setup properly please contact your sales representative.
Shipping and handling costs are prepaid and added to the invoice. Shipping and handling costs will be charged only on the first shipment in situations where an order contains back ordered products. Stemgent reserves the right to select the packaging and shipping method for your order, which will ensure the stability of the product and also efficient tracing. Domestic orders will normally be shipped by overnight air express on the indicated date. The indicated date is an estimate only, and Stemgent shall not be liable for a delay in shipping. Any damage during shipment is covered by the warranty provided in these Terms and Conditions. For international orders, title to the goods passes in the United States when the goods are placed with the shipper. For all orders, the risk of loss of the goods passes when the goods are placed with the shipper.
In the absence of an express written agreement to the contrary, all products are sold by Stemgent Inc for the exclusive use of the purchaser and are not to be resold.